CRM Adoption, Trends, and Challenges Survey

The Latest on CRM


Using the Dalai Lama’s Principles for Customer Engagement

Customer relationship technologies are now all the rage these days with 59% of companies planning to increase spending for CRM technologies. From using social media to the best CRM software, … Continue reading Using the Dalai Lama’s Principles for Customer Engagement

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Increasing Influencer Use for Better Customer Relations

In establishing customer relations, every help counts, which is why companies usually turn to familiar faces like celebrities to promote their brand. But not only is this method very expensive, … Continue reading Increasing Influencer Use for Better Customer Relations

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Amazon’s Best Practices in Customer Service

Businesses all have their best practices, but one of the companies that successfully took a customer-centric approach to the next level is Amazon. The company lives up to its brand … Continue reading Amazon’s Best Practices in Customer Service

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Turning Good Customer Service to Outstanding Customer Service

Delivering great customer service is now one of the top priorities of companies who want to get a larger market share and retain old customers. This is highlighted by the … Continue reading Turning Good Customer Service to Outstanding Customer Service

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How to Use Local Marketing to Boost Your Image to Customers

Marketing is seen by some as just a way to get attention and make sales, which is why customer relationship has become a driving force in marketing. According to a … Continue reading How to Use Local Marketing to Boost Your Image to Customers

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