CRM Adoption, Trends, and Challenges Survey

The Latest on CRM


Marketing Ideas without the Social Media Equation

Jeff Bulas sayshat businesses have this notion that they need to be social in order to reach out to their customers well. To better reach out to them, they create … Continue reading Marketing Ideas without the Social Media Equation

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Customers: Friends or Enemies?

Do customers want their brands to be their friends? Here’s something to break your thought (and your heart): they don’t want to according to i-Scoop. Customers, whether potential or existing … Continue reading Customers: Friends or Enemies?

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Customer Retention Pitfalls You Should Stop Committing

Customer retention is a very important part of business. Its primary objective is to keep customers engaged and interested in its products and services, according to an article posted on … Continue reading Customer Retention Pitfalls You Should Stop Committing

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What to Expect with Chatbots Taking Over Banking

According to NBC News, chatbots are the rage of different platforms around. These artificial intelligence systems interact with users via text. These interactions range from straightforward answering to queries or … Continue reading What to Expect with Chatbots Taking Over Banking

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How to Excel in Customer Care Through Messaging Apps

There is nothing that can replace the human connection when it comes to customer service. Despite the presence of technologies, customers are still won over based on the importance of … Continue reading How to Excel in Customer Care Through Messaging Apps

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