CRM Adoption, Trends, and Challenges Survey

The Latest on CRM


Optimize Your CRM with these Customer Nurturing Tactics

Customer brand advocates are born from having a great experience with a company and staying due to great customer service. These brand advocates extend the reach of the company’s marketing … Continue reading Optimize Your CRM with these Customer Nurturing Tactics

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How to Rise from the Stigma of Low-Trust Industries

Financial services and SEOs are two of the industries that people are constantly wary of. These, and other companies, are called low-trust companies, which makes customer relationship a more tedious … Continue reading How to Rise from the Stigma of Low-Trust Industries

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Using the Dalai Lama’s Principles for Customer Engagement

Customer relationship technologies are now all the rage these days with 59% of companies planning to increase spending for CRM technologies. From using social media to the best CRM software, … Continue reading Using the Dalai Lama’s Principles for Customer Engagement

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Increasing Influencer Use for Better Customer Relations

In establishing customer relations, every help counts, which is why companies usually turn to familiar faces like celebrities to promote their brand. But not only is this method very expensive, … Continue reading Increasing Influencer Use for Better Customer Relations

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Amazon’s Best Practices in Customer Service

Businesses all have their best practices, but one of the companies that successfully took a customer-centric approach to the next level is Amazon. The company lives up to its brand … Continue reading Amazon’s Best Practices in Customer Service

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