CRM Adoption, Trends, and Challenges Survey

The Latest on CRM


How to Rise from the Stigma of Low-Trust Industries

Financial services and SEOs are two of the industries that people are constantly wary of. These, and other companies, are called low-trust companies, which makes customer relationship a more tedious … Continue reading How to Rise from the Stigma of Low-Trust Industries

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Using the Dalai Lama’s Principles for Customer Engagement

Customer relationship technologies are now all the rage these days with 59% of companies planning to increase spending for CRM technologies. From using social media to the best CRM software, … Continue reading Using the Dalai Lama’s Principles for Customer Engagement

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Increasing Influencer Use for Better Customer Relations

In establishing customer relations, every help counts, which is why companies usually turn to familiar faces like celebrities to promote their brand. But not only is this method very expensive, … Continue reading Increasing Influencer Use for Better Customer Relations

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Amazon’s Best Practices in Customer Service

Businesses all have their best practices, but one of the companies that successfully took a customer-centric approach to the next level is Amazon. The company lives up to its brand … Continue reading Amazon’s Best Practices in Customer Service

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Turning Good Customer Service to Outstanding Customer Service

Delivering great customer service is now one of the top priorities of companies who want to get a larger market share and retain old customers. This is highlighted by the … Continue reading Turning Good Customer Service to Outstanding Customer Service

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