CRM Software Comparison - Guides For CRM

The Latest on CRM

The Holy Grail Called Customer Experience

In-App Gestures and How These Shape Customer Experience

Why Focusing on Customer Needs Makes You Successful

Research

Marketing Ideas without the Social Media Equation

Jeff Bulas sayshat businesses have this notion that they need to be social in order to reach out to their customers well. To better reach out to them, they create … Continue reading Marketing Ideas without the Social Media Equation

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Customers: Friends or Enemies?

Do customers want their brands to be their friends? Here’s something to break your thought (and your heart): they don’t want to according to i-Scoop. Customers, whether potential or existing … Continue reading Customers: Friends or Enemies?

Research

Customer Retention Pitfalls You Should Stop Committing

Customer retention is a very important part of business. Its primary objective is to keep customers engaged and interested in its products and services, according to an article posted on … Continue reading Customer Retention Pitfalls You Should Stop Committing

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What to Expect with Chatbots Taking Over Banking

According to NBC News, chatbots are the rage of different platforms around. These artificial intelligence systems interact with users via text. These interactions range from straightforward answering to queries or … Continue reading What to Expect with Chatbots Taking Over Banking

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How to Excel in Customer Care Through Messaging Apps

There is nothing that can replace the human connection when it comes to customer service. Despite the presence of technologies, customers are still won over based on the importance of … Continue reading How to Excel in Customer Care Through Messaging Apps

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Strategies for Successful CRM Implementation

This document is designed to give you a better chance of successfully implementing CRM software solutions. In the end, CRM is not just about technology; it is about people and processes - supported by technology. While this document is about implementing technology, we will be discussing important prerequisites to finding and installing CRM technology. Those prerequisites will focus on people and processes.

When Do You Need CRM?

The buzz surrounding Customer Relationship Management (CRM) systems is hard to avoid. The benefits of this technology are touted as ushering in a new business era in local and national news pieces. It seems as though you can't get through a day without seeing testimonials from other companies describing how these programs have increased their conversion rates and boosted customer satisfaction.

10 Questions to Ask Before Purchasing a CRM System

You're ready to take the leap. You've reviewed the pros and cons of introducing a Customer Relations Management (CRM) System into your organization and you are convinced that this is a good business decision. You've discovered that the benefits of a CRM system are many: they can collect, organize and analyze tremendous amounts of data; can be accessed from anywhere and will bring a new level of efficiency to your firm's operations. You can almost taste the satisfaction that an increase to your bottom line, the new and improved level of customer satisfaction and the ability to ferret out new leads will bring to you and your company.

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CRM Adoption, Trends, and Challenges Survey

The Latest on CRM

Marketing Ideas without the Social Media Equation

Customers: Friends or Enemies?

Customer Retention Pitfalls You Should Stop Committing

What to Expect with Chatbots Taking Over Banking

How to Excel in Customer Care Through Messaging Apps