How Important is Social CRM for My Brand

April 25, 2016 / GuidesFor Team

How powerful is social media nowadays? Pretty powerful if you read this article published by Smart Insights. In essence, it states that there are now close to 7.4 billion active social media accounts in the world with an annual growth of 10%. That’s a massive number which can make even the most conservative marketer salivate in thinking of potential targets.

This article discusses two of the most important factors that social media users want to address:

  1. When and how to solve customer problems
  2. What frustrates them the most

-Jayar Masiglat

Astute Solutions Blog including tips and best practices for customer experience topics.

Read the source article at astutesolutions.com

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