Customer Experience Will Be Delivered Better with CRM

May 11, 2017 / GuidesFor Team

Customer experience is deemed as the most important factor in branding today. A study by customer intelligence consulting firm Walker said  that “by 2020, customer experience will overtake price and product as the top brand differentiator”. This prediction is highly probable as more companies are seeing the importance of elevating the customer experience and they are recognizing the use of CRM as a perfect solution to attain this goal. Zendesk is among the companies that sees the future with CRM. Read this article to know how they will enable better customer experience through improved technology. – Gail Limpin

Read the source article at No Jitter

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