Customer Retention Pitfalls You Should Stop Committing

July 15, 2019 / GuidesFor Team

Customer retention is a very important part of business. Its primary objective is to keep customers engaged and interested in its products and services, according to an article posted on Forbes. T

The year 2019 calls for more effort. In fact, according to Bain and Company, the mere 5 percent customer retention can lead to a 25 to 95 percent increase in revenue. To reduce churn, companies need to address the reasons behind it and taking the necessary steps to combat the attrition rates experienced.

Business owners ask themselves: How are you dealing with your customers? How do you plan to address their needs? A chatbot programmed the right way might be able to help.

 –Crischellyn Abayon

Read the source article at Business 2 Community

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