The Holy Grail Called Customer Experience

July 15, 2019 / GuidesFor Team

Customer experience, according to Forbes, is a combination of different elements which all boil down to the way customers perceive brands. With this in mind, it helps to manage customer perception. If brands are quick to address frustrating missed shipments, broken items, and other mistakes, customers will likely remember the good experience more. On the other hand, even if they get really good products, but encounter rude customer service agents, they will take it against the brand. Read on for more.

–Crischellyn Abayon

Read the source article at CustomerThink

Posted In: Research

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