Angry customers can keep you up at night. They rant about you on social media and then take their business elsewhere…forever!  No one wants to give away good business just … Continue reading 5 Serious Signs Your Client Service Strategy Needs CRM

Any business leader in touch with their bottom line will tell you customers are their greatest asset. This means that selecting the RIGHT Customer Relationship Management (CRM) tool for your … Continue reading 10 Tips for Choosing a CRM System

Strong customer relationships are just as important to the success of your company as winning their initial business. Competition has never been tougher, and you cannot afford to put your … Continue reading Free vs. Paid CRM Solutions: Which Best Suits Your Business?

CRM or customer relationship management, according to Salesforce, a world leader in CRM software, is a system that allows businesses to manage customer relationships and all relevant data and information … Continue reading 10 Must-Know CRM Statistics and Trends

Allow us to humor you for a minute with this skit from our friends at Pegasystems: So yeah maybe that’s a little over-the-top. But if it’s funny, it’s only because … Continue reading Win Back Customers, Revisit Their Journey with You