Tag: Social

3 Proofs That Customer Engagement is the New CRM

April 15, 2016 / GuidesFor Team

Social media has had a powerful impact in the way companies interact with their customers. Today, the customer has finally claimed his status as king because of the power of … Continue reading 3 Proofs That Customer Engagement is the New CRM

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Which is Better: CRM or Social Media?

April 12, 2016 / GuidesFor Team

Social media has now become the voice of the masses. Many businesses have accepted this fact and if you have yet to implement CRM in your company, then you are … Continue reading Which is Better: CRM or Social Media?

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How to Manage Hyperactive Social Media Customers

April 12, 2016 / GuidesFor Team

This is a long but very informative read. Social media has become an all-powerful entity that it has changed the way companies handle their businesses. The good news is that … Continue reading How to Manage Hyperactive Social Media Customers

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The 4 Pillars of Social CRM

April 12, 2016 / GuidesFor Team

This is another well-researched article on how you can maximize the use of social media for CRM. It emphasizes on the obvious: people like to connect, communicate, create, and collaborate … Continue reading The 4 Pillars of Social CRM

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5 Reasons You Need a Company Managed Social CRM Platform

April 8, 2016 / GuidesFor Team

Influence, converse with customers, engage, quickly respond, be connected. These are the switches turn your company from managing your customers to engaging with them. With CRM this is possible. CRM … Continue reading 5 Reasons You Need a Company Managed Social CRM Platform

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Top 8 Social CRM Products

March 17, 2016 / GuidesFor Team

Social media is all the rave these days. Almost everyone who is connected online has a social media account. This is where CRM can help maximize your engagement with your … Continue reading Top 8 Social CRM Products

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Year End Review: Customer Service Trends in 2015 and Beyond

January 8, 2016 / GuidesFor Team

What has the year 2015 taught us about customer service and how are we gearing up to be smarter this year? Get the round up of CRM’s biggest year yet … Continue reading Year End Review: Customer Service Trends in 2015 and Beyond

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